Feeling Triggered? How to Repair When You Know Better

What this episode is about

Hallie had a moment that put her own advice to the test, and she did not pass. This episode is about what she did next.

She walks through what she was feeling and why, the limits of playing devil's advocate, the difference between an apology that changes things and one that doesn't, and what the repair actually looked like.

Chapters

1. 0:00Intro
2. 1:19Who this podcast is for
3. 3:19The podcast summit in Birmingham
4. 4:16React, reflect, repair
5. 4:59When I reacted badly
6. 5:33Playing devil's advocate
7. 6:39The excuses I made
8. 7:09Going home and reflecting
9. 7:59How I apologized
10. 9:05What repair actually looked like
11. 11:39Apologies that come with change
12. 11:53Finding a refreshing period
13. 12:25Wrap up

Takeaways

• Knowing better doesn't mean you'll always do better
• A real apology comes with a change
• Repair is possible after you mess up

A question to sit with

• What does a real apology look like to you?